SMS Consent & Messaging Terms

This page explains how Harvane Technologies, LLC obtains consent for service-related text messages and how recipients can control those messages.

How SMS consent is obtained

Harvane uses a verbal opt-in for service-related SMS communications. During service intake, the customer is asked whether they want to receive text-message updates about the specific service request at the mobile number they provided.

“Would you like to receive text-message updates about this service request at the number you provided? Message frequency may vary. Message and data rates may apply. Reply STOP to opt out or HELP for assistance.”

SMS messages are sent only after the customer gives affirmative consent. Consent to receive SMS messages is not a condition of purchasing any product or service.

Confirmation of enrollment

After the customer gives affirmative consent, Harvane sends a confirmation text identifying Harvane and confirming enrollment in service-related SMS updates. The confirmation states that message frequency may vary, message and data rates may apply, and that the recipient may reply STOP to opt out or HELP for assistance.

“Harvane: You’re enrolled to receive service-related text updates for your service request. Message frequency varies. Message and data rates may apply. Reply HELP for help or STOP to opt out.”

What messages may be sent

Service-request confirmations and updates
Scheduling and appointment confirmations or changes
Service-status notifications
Follow-up questions related to an active service request
Two-way customer-care conversations

Harvane does not use this SMS program for unsolicited promotional messaging, purchased lead lists, or third-party marketing campaigns.

Message frequency and carrier charges

Message frequency varies based on the customer’s service request and communication needs. Message and data rates may apply according to the recipient’s wireless plan.

Opt out and help

Recipients may reply STOP at any time to stop SMS messages. Recipients may reply HELP for assistance. After an opt-out request, Harvane will not send further SMS messages except where permitted to confirm the opt-out.

Privacy of SMS consent and mobile information

Harvane uses mobile numbers and SMS consent information only to provide the requested service-related communications and customer care. Harvane does not sell mobile numbers or SMS consent data. Harvane does not share SMS opt-in data or consent with third parties for their own marketing purposes.

Contact: For assistance with Harvane messaging, reply HELP to a Harvane text message or call 855-427-8835.

See also our Privacy Policy and Terms of Service.